Privacy Policy

1. Scope of Application

This Policy applies to all personal data collected by the Company through this website, online forms, email, telephone, WhatsApp, or other channels. The products and services referred to by the Company are only offered to persons in jurisdictions where such offering is legally permitted.

2. Compliance with Hong Kong Law

The Company’s personal data policy and all related practices comply with the Personal Data (Privacy) Ordinance, Cap. 486 of the Laws of Hong Kong (“the Ordinance”), including the six Data Protection Principles set out in Schedule 1 of the Ordinance. In the event of any inconsistency between this Policy and the Ordinance, the current effective provisions of the Ordinance shall prevail.

3. Purposes of Collecting Personal Data

The Company collects personal data for purposes including, but not limited to:

• Processing and assessing insurance quotation requests or applications for insurance
• Arranging, managing, and maintaining insurance policies
• Reviewing, assessing, and following up on claims cases
• Providing you with information about insurance products or services
• Complying with the laws of Hong Kong, regulatory bodies, or relevant government departments
• Conducting direct marketing activities, upon obtaining your consent

4. Use and Transfer of Personal Data

The Company will only use your personal data for the purposes stated at the time of collection, or for purposes directly related to those purposes. Where required for business purposes, data may be transferred to relevant insurance companies, reinsurance companies, claims adjusters, risk assessment agencies, the Insurance Authority of Hong Kong, or outsourced service providers engaged by the Company. The Company undertakes to take appropriate measures to ensure that all third parties handle such data properly in accordance with the law.

5. Security of Personal Data

The Company takes all reasonably practicable technical and organizational measures to protect your personal data from unauthorized access, processing, deletion, loss, or use, including password protection, access controls, staff training, and incident response procedures.

6. Retention of Personal Data

After the termination of the business relationship, the Company generally retains customers’ personal data for a period not exceeding seven years, except in special circumstances such as legal proceedings, regulatory inquiries, or other cases with reasonable need for longer retention. Once personal data is no longer needed, the Company will delete or destroy it in a secure manner.

7. Your Rights to Access and Correct Data

Under the Ordinance, you have the right to access personal data held by the Company about you, and to request correction of inaccurate data. To make such a request, please contact the Company’s Privacy Officer in writing. The Company will respond within 40 days of receiving the request.

8. Cookies and Website Usage Data

This website may use cookies and similar technologies to enhance browsing experience and analyze website usage. Cookies generally do not contain data that directly identifies an individual. You may manage or disable cookies through your browser settings, although this may affect certain website functions.

9. Direct Marketing

If the Company intends to use your personal data for direct marketing, it will obtain your explicit consent in advance. You have the right to withdraw such consent at any time by notifying the Company’s Privacy Officer in writing.

10. Contact the Company

For any inquiries about this Policy, or to make a request to access or correct data, please contact:

Asiagate Insurance Agencies Ltd.
Address: Room 06, 7/F, Chee Kong Centre, 369 Lockhart Road, Wan Chai, Hong Kong
Tel: +852 2536 9188
Email: general@asiagateins.com

11. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of Hong Kong. The Company reserves the right to amend this Policy at any time, and any revised policy will take effect immediately upon posting on this page. You are advised to review this page periodically to stay informed of the latest policy content.